Refund and cancellation policy
This policy applies to subscriptions for Vexel Labs apps bought from Vexel Graph Technologies Private Limited on our websites. Purchases made through an app store follow that store's refund rules.
Free plans
Free plans have no charges and can be closed at any time.
Cancelling a paid plan
- You can cancel at any time from the app's billing settings, or by writing to hello@vexellabs.org from the account's admin email.
- Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
Refunds
- Payments for a billing period that has started are not refunded, including partly used monthly or annual periods.
- If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra amount in full.
- Approved refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.
- Nothing in this policy limits refunds you are entitled to under consumer law.
Requesting a refund
Write to hello@vexellabs.org with the business name, the app, the payment date and amount, and what went wrong.